Company Policy (Shipping, Returns & Exchanges)

Shipping Information

All orders to be packed individually will be charged on size. Drop-shipments are 5% additional. Orders are shipped within 1-2 business days via USPS. Custom orders may take 5-9 business days. Orders over 35 items may take 5-7 business days to complete, as items are handmade to order. International orders are calculated by weight and ship promptly. 

Returns & Exchanges

Unfortunately, we cannot accept any returns. Due to the nature of our products being handmade by individual vendors, we are unable to accept returns. We hope you enjoy the items you have purchased as much as we have enjoyed making them for you. Shipping costs and gift cards are non-refundable.

Should an item be received with existing damage in its original packaging, an exchange can be discussed. In this case, we will cover the cost of fixing or reshipping the item. Once the exchange is approved, we must receive the returned goods within 5 days. We will ship a replacement upon receiving the returned goods. 

Please reach out to us if there is a problem. 

Contact Information

HITCH LI 

Babylon NY 11702

516-860-5543

Info.hitchli@gmail.com

 

MUCH <3,

Joe & Justina

 

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